FAQs

1. General Questions

What is the status of my order?

  • Once you have placed your order, we will send you a confirmation email to track the status of your order.

  • Once your order has been shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

  • In addition, you can track the status of your order from the "track my order" section on the website.

Can I modify my order?

  • We can only modify orders that have not yet been processed for shipping.

  • Once your order is under the status "preparing for shipment", "shipped" or "delivered", we cannot accept any modifications to your order.

  • To make changes to your order, please contact support via support@nomdusite.com

Where do you ship?

  • We currently ship worldwide.

How long does it take to ship my order?

  • Once you have placed your order, it generally takes 2 to 3 days to process it for delivery.

  • Standard shipping times for countries covered by our delivery partners are 10 to 14 business days.

2. Payment

What payment methods do you accept?

  • You can purchase on our website using a debit or credit card.

  • We also offer support for Shop Pay, Apple Pay and Google Pay.

  • You can choose these payment methods during checkout.

What currency will I be charged in?

  • We currently only support the following currencies to bill our customers in their local currencies: USD, CAD and EUR.

  • If your credit or debit card uses another currency, you will be charged in USD, CAD or EUR, depending on which website you are on. Your bank will apply the conversion rate corresponding to the currency you choose.

Do you offer the option to pay in 3 or 4 installments?

  • Not yet. We are working hard to be able to offer this to you.

3. Shipping

Where do you ship?

  • We ship worldwide.

How long does it take to ship my order?

  • Once you have placed your order, it generally takes 24 to 48 hours to process it for delivery.

  • Standard shipping times for countries covered by our delivery partners are generally 10 to 14 business days.

How can I track my package?

  • Once you have placed your order, we will send you a confirmation email to track the status of your order.

  • Once your order has been shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

  • In addition, you can track the status of your order from the "Track my order" section on the website.

What if I'm not home?

  • If you are not home, a new delivery will be made the next day or the delivery partner will contact you to schedule a new delivery date depending on the country and delivery method you choose.

  • You may also need to go to your local post office to pick up your package in case it cannot be delivered to you.

4. Returns

Do you accept returns?

  • We accept returns in compliance with the following conditions:

    • The item must have been sold in our online store

    • The item must not be used in any way

    • The return or exchange request is made within 30 days of delivery

    • The return is made within 14 days of the return or exchange request

To request a return, please contact our support via support@fitharness.com

Can I exchange an item?

  • We accept exchanges and they follow the same conditions as returns

  • In order to request an exchange, please mention that you would like your item to be exchanged for another item when preparing your return with our support.

How long does it take to process a return?

  • Returns are confirmed within 14 days of receiving the package in our warehouse.

  • Once your return is accepted, the refund, exchange or credit will be issued within 14 days of our services accepting your return.

5. Other Questions

Do you have physical stores?

  • We currently have no physical stores under our brand.

Is there a warranty?

  • We guarantee that all our products manufactured by us and sold via our online store are free from defects. We will gladly accept any return or exchange request resulting from a defective item provided the following conditions are met:

    • The item must have been sold in our online store

    • The item must not be used in any way

    • The return or exchange request is made within 30 days of delivery

    • The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item, please contact our support for more information on how to proceed.