Returns

RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable gases or liquids.

Other items that cannot be returned:

• Gift cards

• Downloadable software

• Certain health and personal care products

To process a return, you must provide us with a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

• Books with obvious signs of use.

• CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.

• Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery.

Refunds (if applicable) Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable) If you have not yet received your refund, please first check your bank account again. Then contact your credit card issuer, as there may be a delay before your refund is officially posted. Next, contact your bank. There is often a processing delay required before a refund is displayed. If after completing all these steps you still have not received your refund, please contact us at contact@shopname.com.

Sale items (if applicable) Only regular-priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable) We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us a message at contact@shopname.com.

Gifts If the returned item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be sent to you by mail.

If the item was not marked as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.

Shipping To return a product, you must contact us at contact@shopname.com.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued at more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.